General FAQs
Shipping options
We aim to process and dispatch orders as quickly as possible, usually within 24 hours after the receipt of payment. Orders where payment is received after 12:00 pm on a Friday will be dispatched on the following Monday.
Delivery time
Can I track my order?
We will email you your parcel’s tracking information as soon as it is shipped.
Do you deliver overseas?
Can I place an order for delivery in South Africa if I am not in South Africa?
What happens if there is no one home when a courier delivery is attempted?
What payment methods do you accept?
What do I do if I wish to return something I purchased?
What do I do if I receive goods damaged or broken in transit?
What is the cost of delivery?
Product FAQs
Cell Nu™
Why do I have to take so many tablets of CellNu™ per day?
If you ate an orange for health reasons, would you eat only one slice or would you eat the whole orange? The full CellNu™ serving is there to help you get enough of the active ingredient to make the difference you are looking for.
Can I overdose on CellNu™?
As CellNu™ is a plant based, nutrient dense food supplement you can’t overdose from it. Some customers have reported that they benefit from using up to a triple dose, but for some customers this may be too much and cause temporary intestinal discomfort. If you want to use more, push up your dose gradually and see what your body responds too.
How do I get the most value out of my CellNu™?
As much as possible, avoid drinking your CellNu™ with the following
- Milk – Its best not to drink with milk as milk slows the absorption
- Hot beverages – the glycans are destroyed at 40°C and will be damaged before your body can utilise it. Any beverage below 40°C is fine.
Will CellNu™ negatively impact my medication?
If you are on chronic medication, please print out the nutritional breakdown in the “ingredients tab” to give to your medical advisor for review before you continue using CellNu™
Is CellNu™ safe for children?
What can I do if I can’t swallow the tablets?
Glycan Plus™
Why do I have to take so many tablets of Glycan Plus™ per day?
If you ate an orange for health reasons, would you eat only one slice or would you eat the whole orange? The full Glycan Plus™ serving is there to help you get enough of the active ingredient to make the difference you are looking for. For the ingredients to have a strong enough impact on your health a full serving has been worked out for person’s weighing between 45kg and 80kg. If you are over 80kg you can use more, but don’t necessarily have to depending on the results you desire.
Can I overdose on Glycan Plus™?
As Glycan Plus™ is a plant based, nutrient dense food supplement you can’t overdose from it. Some customers have reported that they benefit from using up to a triple dose, but for some customers this may be too much and cause temporary intestinal discomfort. If you want to use more, push up your dose gradually and see what your body responds too.
How do I get the most value out of my Glycan Plus™?
As much as possible, avoid drinking your Glycan Plus™ with the following
- Milk – Its best not to drink with milk as milk slows the absorption
- Hot beverages – the glycans are destroyed at 40°C and will be damaged before your body can utilise it. Any beverage below 40°C is fine.
Will Glycan Plus™ negatively impact my medication?
If you are on chronic medication, please print out the nutritional breakdown in the “ingredients tab” to give to your medical advisor for review before you continue using Glycan Plus™
Is Glycan Plus™ safe for children?
What can I do if I can’t swallow the tablets?
NutriNu™
How soon before I start seeing results?
Clinical studies conducted in France and Japan, have evaluated the effect of a 10 g daily dose of Peptan™ Collagen as an oral supplement, using state-of-the-art technology and certified skin experts to assess the results. After just 8 weeks, 91% of the Peptan™ subjects experienced increased levels of skin hydration.
According to the above-mentioned research, the number of fine lines significantly decreased by 26% after 12 weeks. In addition, Peptan™ collagen was also shown to significantly increase skin suppleness and help decrease the number of deep wrinkles.
Research shows that a 10g supplement of Peptan™ Collagen effectively stimulates collagen production, improving skin hydration and re-densifying the dermis (the layer of skin between the epidermis – top layer – and underlying tissues), resulting in a visibly younger looking skin in just 12 weeks.
What about clinical trial on bones and joints?
Peptan™ Collagen Peptides, which is contained in NutriNu™, is a high purity natural bioactive product containing more than 97% protein (on a dry weight basis), supplied in a form that can be easily used and digested by the human body.
It has properties that cannot be found in other protein sources, helping to maintain bone and joint health to help prevent osteoporosis and osteoarthritis. It has been scientifically proven that taking 10g a day of Peptan™ for a period of 4 to 24 weeks will increase bone mass density and have a positive effect on relieving joint pain.
Is the collagen inside NutriNu™ the same as gelatine?
Peptan™ hydrolysed collagen is vastly different from gelatine, particularly in the extraction process and bioavailability (meaning ability to be absorbed by the body).
Hydrolysed collagen is extracted in a very specific way [link to ‘How is Peptan Collagen made ?] which makes it highly soluble in hot or cold water without causing thickening. Hydrolysed collagen has a very low molecular weight and is therefore easily absorbed and assimilated by the body in order to affect the cells positively.
Gelatine is mainly used to form a gel texture in products (e.g. ‘jelly’ sweets, capsules, etc.). The molecular weight of gelatine is very high so the collagen contained in gelatine cannot be absorbed by the body in the quantities required for therapeutic effects.
Sculpting & Shaping Body Serum
Can I use the Body Serum on my face?
Yes, it is gentle even though it’s fast acting. It will improve the skin condition anywhere on the body and can be used on the face, neck or other areas. We actually love using it on the fine lines on our face.
Can I use this product if my skin is very sensitive?
Can I use this product if I am pregnant?
This product does contain caffeine so is up to each individual.