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General FAQs

Shipping options

We aim to process and dispatch orders as quickly as possible, usually within 24 hours after the receipt of payment.  Orders where payment is received after 12:00 pm on a Friday will be dispatched on the following Monday.

Please contact us directly should you have any queries: info@seaverah.com

Delivery time

Courier delivery takes 1 to 5 working days depending on the order's destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-3 days. If you live in a remote area it could take up to 5 days.

Can I track my order?

We will email you your parcel's tracking information as soon as it is shipped.

To keep track of your parcel visit: fastway.co.za/ and type in your tracking number eg. CA00xxxx. Please allow 12 hours before tracking your parcel, as it does take some time to reflect on their system.

Do you deliver overseas?

We do not currently offer overseas delivery in our checkout process, however we are happy to quote you on an individual basis. Please contact us and let us know what you are interested in purchasing and we will quote you a delivery charge. Kindly email us. 

Can I place an order for delivery in South Africa if I am not in South Africa?

You can place an order for delivery in South Africa no matter where you are in the world. Our website is handy if you live abroad and want to send a luxurious gift to relatives or friends who live in South Africa.

What happens if there is no one home when a courier delivery is attempted?

Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.

What payment methods do you accept?

You will be prompted to make payment by the following methods:
Credit Card – payments are securely processed.
Bank Transfer

What do I do if I wish to return something I purchased?

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original packaging.
You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.

What do I do if I receive goods damaged or broken in transit?

If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified.
Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.

What is the cost of delivery?

If your shopping bag's total is R500 or more we are happy to offer you free delivery in South Africa.
The delivery charge for courier delivery under R500 varies depending on where the order is going Cape Town and surrounding areas pay R40 for any size order and national Main Centres pay R60 for any size order.

Product FAQs

Cell Nu™

Why do I have to take so many tablets of CellNu™ per day?


If you ate an orange for health reasons, would you eat only one slice or would you eat the whole orange? The full CellNu™ serving is there to help you get enough of the active ingredient to make the difference you are looking for.

For the ingredients to have a strong enough impact on your health a full serving has been worked out for person’s weighing between 45kg and 80kg. If you are over 80kg you can use more, but don’t necessarily have to depending on the results you desire.

Can I overdose on CellNu™?


As CellNu™ is a plant based, nutrient dense food supplement you can’t overdose from it. Some customers have reported that they benefit from using up to a triple dose, but for some customers this may be too much and cause temporary intestinal discomfort. If you want to use more, push up your dose gradually and see what your body responds too.

How do I get the most value out of my CellNu™?

As much as possible, avoid drinking your CellNu™ with the following

  1. Milk – Its best not to drink with milk as milk slows the absorption
  2. Hot beverages – the glycans are destroyed at 40°C and will be damaged before your body can utilise it. Any beverage below 40°C is fine.

Will CellNu™ negatively impact my medication?


If you are on chronic medication, please print out the nutritional breakdown in the “ingredients tab” to give to your medical advisor for review before you continue using CellNu™

Is CellNu™ safe for children?


As a supplement it is safe for children, but the size of the tablets may be a choking hazard – in these cases please crush the tablets using two big spoons and feed the powder to them through a meal or beverage of their choice.

What can I do if I can’t swallow the tablets?

Either snap them in half or crush into a powder as explained for children above.

Glycan Plus™

Why do I have to take so many tablets of Glycan Plus™ per day?


If you ate an orange for health reasons, would you eat only one slice or would you eat the whole orange? The full Glycan Plus™ serving is there to help you get enough of the active ingredient to make the difference you are looking for. For the ingredients to have a strong enough impact on your health a full serving has been worked out for person’s weighing between 45kg and 80kg. If you are over 80kg you can use more, but don’t necessarily have to depending on the results you desire.

Can I overdose on Glycan Plus™?

As Glycan Plus™ is a plant based, nutrient dense food supplement you can’t overdose from it. Some customers have reported that they benefit from using up to a triple dose, but for some customers this may be too much and cause temporary intestinal discomfort. If you want to use more, push up your dose gradually and see what your body responds too.

How do I get the most value out of my Glycan Plus™?


As much as possible, avoid drinking your Glycan Plus™ with the following

  1. Milk – Its best not to drink with milk as milk slows the absorption
  2. Hot beverages – the glycans are destroyed at 40°C and will be damaged before your body can utilise it. Any beverage below 40°C is fine.

Will Glycan Plus™ negatively impact my medication?


If you are on chronic medication, please print out the nutritional breakdown in the “ingredients tab” to give to your medical advisor for review before you continue using Glycan Plus™

Is Glycan Plus™ safe for children?

As nutrition it is safe for children, but the size of the tablets may be a choking hazard – in these cases please crush the tablets using two big spoons and feed the powder to them through a meal or beverage of their choice

What can I do if I can’t swallow the tablets?

Either snap them in half or crush into a powder as explained for children above.

NutriNu™

How soon before I start seeing results?


Clinical studies conducted in France and Japan, have evaluated the effect of a 10 g daily dose of Peptan™ Collagen as an oral supplement, using state-of-the-art technology and certified skin experts to assess the results. After just 8 weeks, 91% of the Peptan™ subjects experienced increased levels of skin hydration.

According to the above-mentioned research, the number of fine lines significantly decreased by 26% after 12 weeks. In addition, Peptan™ collagen was also shown to significantly increase skin suppleness and help decrease the number of deep wrinkles.

Research shows that a 10g supplement of Peptan™ Collagen effectively stimulates collagen production, improving skin hydration and re-densifying the dermis (the layer of skin between the epidermis – top layer – and underlying tissues), resulting in a visibly younger looking skin in just 12 weeks.

What about clinical trial on bones and joints?


Peptan™ Collagen Peptides, which is contained in NutriNu™, is a high purity natural bioactive product containing more than 97% protein (on a dry weight basis), supplied in a form that can be easily used and digested by the human body.

It has properties that cannot be found in other protein sources, helping to maintain bone and joint health to help prevent osteoporosis and osteoarthritis. It has been scientifically proven that taking 10g a day of Peptan™ for a period of 4 to 24 weeks will increase bone mass density and have a positive effect on relieving joint pain.

Is the collagen inside NutriNu™ the same as gelatine?


Peptan™ hydrolysed collagen is vastly different from gelatine, particularly in the extraction process and bioavailability (meaning ability to be absorbed by the body).

Hydrolysed collagen is extracted in a very specific way [link to ‘How is Peptan Collagen made ?] which makes it highly soluble in hot or cold water without causing thickening. Hydrolysed collagen has a very low molecular weight and is therefore easily absorbed and assimilated by the body in order to affect the cells positively.

Gelatine is mainly used to form a gel texture in products (e.g. ‘jelly’ sweets, capsules, etc.). The molecular weight of gelatine is very high so the collagen contained in gelatine cannot be absorbed by the body in the quantities required for therapeutic effects.

Sculpting & Shaping Body Serum

Can I use the Body Serum on my face?


Yes, it is gentle even though it’s fast acting. It will improve the skin condition anywhere on the body and can be used on the face, neck or other areas. We actually love using it on the fine lines on our face.

Can I use this product if my skin is very sensitive?

This product is suitable for all skin types

Can I use this product if I am pregnant?

This product does contain caffeine so is up to each individual.

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